TERMS AND CONDITIONS

General

Welcome to our website. The Terms and Conditions apply to all transactions between Bright Ideas Athlone and the user or viewer of our website 'you'. They do not effect your statutory rights. Please ensure that you read them carefully, before placing your order with us.

Access to this website is permitted on a temporarily basis and we reserve the right to withdraw or amend services without any notice. Any changes will take effect on the date they are posted on our website. We will not be liable for any reason that this Website is unavailable at any time.

If you require any further information, please do not hesitate to contact us at: siobhan@torcelectric.ie

Making A Purchase

It is easy to make a purchase. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Payment may be made as follows:
Credit/Debit card. We accept Visa, Mastercard and Laser. You will be asked for a few details that we need to be able to satisfy the order. Your payment details are handled securely by Bank of Ireland Payment Acceptance and we do not see your credit/debit card details. If an order is cancelled your credit card authorisation will be voided and no money will be taken from the card.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. We will not be obliged to supply goods at the incorrect price.
All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
Prices that are reduced for sales and promotions ore only valid for the specified period.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and despatch the item. We will aim to do this the same day for all orders in our shop Mon-Fri (excl Saturdays & Bank Holidays). If you have any queries before ordering, please telephone us on 00 353 90 64 92449 first to discuss your order. If your item is not in stock, we will back order it for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Shipping Rates & Processing Time

The correct carriage charge will be calculated at checkout.
Orders usually are processed within 2-3 business days, Products that come from mainland Europe can take up to 10 working days for delivery and you will be notified of any delay.
Larger orders / Bulk items – may incur extra delivery charge, but you will be notified by Email of any such charges when order is placed.

Tax Charges

23% VAT is inclusive of price shown. This is subject to change.

Credit Card Security

We use Strip payment acceptance.  After placing your order you will be taken to their website to enter your card details. We do not hold these details nor at any time do we see them. This gives you complete confidence that you are purchasing from a totally secure website.

Our Guarantee / Returns

Bright Ideas guarantee your satisfaction. All of our products are supplied with a no quibble guarantee. Notification of any goods received faulty or incorrect must be made in writing by email, to Bright Ideas within 3 days of receipt. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period. Arrangements for the collection of faulty or incorrect goods will be made by Bright Ideas . We will then contact you for your credit card details and refund your credit card accordingly. If you are unhappy with any of our products or service please contact us in writing by email. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer. The above does not affect your statutory rights as a consumer. Upon receipt of the returned goods, we will refund the contract monies to the customer within 5 working days thereafter.

General Data Protection Regulation (GDPR)

General Data Protection Regulation (GDPR)  

Privacy policy

• Bright Ideas privacy policy.
  Your privacy is extremely important to us. Our privacy policy explains what personal data Bright Ideas may collect, store, process and share. Bright Ideas will always be transparent with you and only use your information when needed in relation to your order, goods, services or account. Bright Ideas process and protect personal data with the greatest possible care.
  
  
• Your personal data we collect.
  The information we collect may include your name, email address, phone number, postal address, company name/address or any other information you have chosen to share with us.
  
  
• How we collect your personal detail.
  Your personal data maybe collected when you access our website, when you interact with our social media, when you use one of the contact forms on our website, when you make a telephone/mobile call to one of our showrooms, when you email us, when you take part in a competition or promotion.
  
  
• How we use your personal data.
  We use the data you provide us with to fulfil our contract with you.  We use your contact details (email, telephone number and address) to know where to deliver your order to, we use your email address and phone number to update you on the status of your order.
  
  
• How long do we keep your personal data.
  Bright Ideas will only keep your personal data for as long as it is necessary for the completion of the purposes described in our private policy.
  
  
• Who has access to your information.
  Bright Ideas will never sell or share your personal data with a third party other than sharing your detail with a third party for delivery purposes, in this case the third party agrees to protect and handle your personal data in accordance with all legal, regulatory and contractual obligations. All staff with access to your information have a duty of care/confidentiality when handling your data.
  
  
• How do we protect your personal data.
  Your personal data is protected by encryption techniques and other safeguard technologies such as firewalls and password protection.
  
  
• Cookies.
  To ensure our systems work efficiently and effectively we us cookies.
  
  
• What are your rights under GDPR.
  • You have the right to transparency in relation to personal information we are holding on you.
  • You have the right to know what information we hold on you and how it is processed.
  • You have the right to restrict the processing of your personal data.
  • You have the right to ask us to stop processing your data, without giving reason as to why.
  • You have the right to stop receiving sales and marketing information from us.
  • You have the right to protection against being subject to automated individual decision making, including profiling
  
  
• Changing your mind.
  You have the right to decide that you want your personal information deleted from our database, this can be requested in writing by email to siobhan@torcelectric.ie
  
  If you have any questions about this privacy policy, please contact us
  
  This privacy policy will be reviewed and maybe updated from time to time. Changes to our privacy policy will always be posted.
  
  Privacy policy
  April 2020